Delivery Policy & Commitment

Delivery Policy Commitment of Better Go Getter

Store To Door Service Cost:

Based on order size (small, medium, large, extra large) $19.95-$99.95. Store to Door Service includes delivery to the first threshold (front door, curb-side, garage, lobby or loading dock; depending on delivery conditions) Your item(s) will be delivered as per the scheduled appointment time. Customer is responsible for unpacking, debris removal, and all applicable assembly.

White Glove Service Delivery:

$59.95 includes a two-person delivery team that will handle debris removal, and the careful placement of item(s), (up to 1 flight of stairs). Your item(s) will be delivered as per the appointment scheduled. As a courtesy to our customers, White Glove Delivery includes the removal of all packaging. Please request to keep all of the packaging if there is a possibility for a return with any of the delivered items.

Prestige Service:

$99.95 includes a two person delivery team that will handle all light assembly, (stack cabinet pieces or install chair / table legs) debris removal, and the careful placement of item(s) (up to 1 flight of stairs). Your item(s) will be delivered as per the appointment scheduled.  As a courtesy to our customers, this service includes the removal of all packaging. If you wish to keep all of the packaging if there is a possibility for a return with the delivered item(s), please notify the Better Go Getter crew at the time of delivery.

Exchange Project:

Based on $105 per hour +TAX includes a two-person delivery team that will handle all disassembly and assembly tasks, (unstack cabinet pieces or remove table legs), and the careful removal of item(s) (up to 1 flight of stairs). All exchange projects are by scheduled appointment as a courtesy to customers. This service includes blanket wrap service (if no packing material is available). The assigned team will report to the store, pick up the new items and return the damaged items to the original store location.

Disclaimer:

We inspect all item(s) before shipment. Freight damages on occasion do occur in transit.

Please follow the procedures below:

  1. We complete an external inspection of your shipment before the driver leaves. If we suspect a problem, we will call first before we load your items.
  2. If you suspect hidden damages at time of delivery, open the box and check the condition of the merchandise.
  3. If you find damages after delivery is complete, take a pic of details and provide the store with a description of the nature of the damage.
  4. Call us for immediate assistance at 905-903-0424 or email us at info@bettergogetter.com.

Please note the customer is responsible for determining whether merchandise items can be delivered from the delivery van to the item’s final destination. Please be aware of driveways, walkways (in winter remove snow and ice). In the home make sure the item’s measurements fit, and there are no obstructions in corridors, doorways or elevators, ceiling heights, turning radius, stairways, landing size etc. which may prevent item(s) from getting to the final destination. If the customer needs assistance prior to delivery to confirm requirements or restrictions, please call 905-903-0424. If the customer is not home at the time of a delivery, additional charges may be incurred for re-delivery. All delivery charges are non-refundable. Customer is responsible for any additional return costs.